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시험 번호/코드: 133-S-713.4
시험 이름: Avaya (Avaya Proactive Contact Solutions Implementation Exam (beta))
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NO.1 Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on Proactive
Contact with CTI?
A.TN744 Call classifier
B.TN2602 Media interface
C.TN799 C-LAN
D.TN464 DS1 Interface
Answer:A

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NO.2 Which configuration file on the CPU contains digital switch port addressing information?
A.locale.cfg
B.opmon.cfg
C.dgswitch.cfg
D.phonefmt.cfg
Answer:C

Avaya   133-S-713.4인증   133-S-713.4   133-S-713.4

NO.3 Which parameter in master.cfg is required to ensure correct agent capacity on a Proactive Contact
system?
A.PORTS
B.LINEASSIGN
C.QUOTA
D.MAXHIDSLOTS
Answer:D

Avaya자격증   133-S-713.4   133-S-713.4   133-S-713.4

NO.4 Where is the location of the local policy files on the Avaya Proactive Contact 4.X server?
A./opt/avaya/pds/config
B./opt/avaya/pds/openssl
C./opt/avaya/pds/etc
D./etc
Answer:B

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NO.5 Which Proactive Contact 4.X hardware component in a hard dialer setup performs dialing functions
and call progress analysis, plays messages, and bridges agents to called parties?
A.UPS
B.CPU
C.digital switch
D.access server
Answer:C

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NO.6 Under which two sections in Editor do you set up Record Specific Messaging? (Choose two.)
A.Contact Management
B.Messages and Scripts
C.Jobs
D.Calling Lists
Answer:B D

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NO.7 Which Proactive Contact component allows clients residing off the dialer to obtain events and real-time
data from the dialer?
A.Event Service
B.STATSPUMP
C.Historical Data Service Component (HDSC)
D.Dialer Command and Control Service (DCCS)
Answer:A

Avaya   133-S-713.4기출문제   133-S-713.4   133-S-713.4

NO.8 Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact with
CTI with Agent Blending? (Choose two.)
A.cti_passwd
B.cti_passwd
C.cti_passwd -b
D.cti_passwd
Answer:C D

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NO.9 A supervisor reports that the data in Internet Monitor is only updating every two minutes. The
supervisor requests the update time be changed to every 30 seconds. Which configuration field in
master.cfg must be changed?
A.IMONDISPLAY
B.SURFREFRESH
C.IMONREFRESH
D.AUTORELPOLLTIME
Answer:C

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NO.10 You are working with a third-party to integrate a call recording utility with Proactive Contact. The
technician for the third-party is not able to see events from Proactive Contact. Which command would you
type on the Proactive Contact command line to see all statistics from Event Services?
A.enclient -S $NS
B.enclient -A
C.enserver -a
D.enserver -S $NS
Answer:A

Avaya   133-S-713.4   133-S-713.4

NO.11 You are configuring a Proactive Contact 4.X solution for your customer. They do not use the same result
codes that the dialer uses. They use a short four-character description. Which Supervisor function should
you use to ensure that your customer's host will understand the Avaya completion codes?
A.translate
B.merge
C.fill
D.format
Answer:A

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NO.12 Which parameter heading is correct to use in the opmon.cfg file for Avaya Proactive Contact with CTI?
A.DIALBACK
B.DIALIN
C.SOFTDIAL
D.DEDHEAD
Answer:C

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NO.13 To track information being sent between the agent interface and the Avaya Proactive Contact 4.X
server, which file should be accessed on the client side to verify what is happening?
A.Moagent32.log
B.Moagent32.dll
C.PCagent32.log
D..log
Answer:A

Avaya   133-S-713.4덤프   133-S-713.4   133-S-713.4

NO.14 Given the following command: icall %12 %13 1 16144691010 Which function in swit is performed by
this command?
A.It tests incoming channel 12 by placing a call to 16144691010 using outpulse rule 13.
B.It provides a monitoring channel 12 to listen to channel 13 for a call placed to 16144691010.
C.It places an outbound ISDN call through channel 13 to 16144691010 using outpulse rule 12.
D.It places an outbound ISDN call through channel 12 to 16144691010 using outpulse rule 13.
Answer:D

Avaya   133-S-713.4시험문제   133-S-713.4

NO.15 The local CA certificate for Avaya Proactive Contact 4.X agent is stored in which location?
A.password file
B.Microsoft Certificate Store
C.registry
D.My Documents
Answer:B

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NO.16 Which Avaya software is used to communicate between Communication Manager and Avaya
Proactive Contact with CTI?
A.Avaya CT
B.AES
C.CMS
D.MAPD
Answer:B

Avaya자격증   133-S-713.4   133-S-713.4기출문제   133-S-713.4

NO.17 Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X and
other Avaya communication solutions?
A.CMS
B.WebLM
C.Avaya IQ
D.Analyst
Answer:C

Avaya pdf   133-S-713.4   133-S-713.4   133-S-713.4자격증

NO.18 Which voicemsg.cfg setup is correct to use on an Avaya Proactive Contact with CTI?
A.23:pf_msg1:41031:Female:Outbound:Voice:pf_msg1
B.14:41039:mwait1:Male:Outbound:Voice:mwait1
C.41017:19:infwait3:Female:Inbound:Voice:41017
D.189:virt1m:Male:Virtual:Voice:41026
Answer:A

Avaya   133-S-713.4   133-S-713.4   133-S-713.4시험문제

NO.19 Where are greetings, such as the pre-recorded messages an agent hears when they log in or the
messages played to a customer during a virtual job, stored in a Proactive Contact with CTI solution?
A.Avaya CM
B.AES Server
C.Proactive Contact CPU
D.Proactive Contact Digital Switch
Answer:A

Avaya   133-S-713.4   133-S-713.4   133-S-713.4 pdf   133-S-713.4자격증   133-S-713.4

NO.20 How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card
(LPVC)?
A.Remote Copy (RCP)
B.Network File System (NFS)
C.File Transfer Protocol (FTP)
D.Address Resolution Protocol (ARP)
Answer:B

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시험 번호/코드: 132-S-900.6
시험 이름: Avaya (Avaya IP Telephony Design Elective Exam)
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NO.1 A customer has an Avaya S87xx Media Server with an Avaya G650 Media Gateway. They want the
remote site tied-in to the main. The remote site has a DSL line for Internet access. They currently have a
secure VPN tunnel to the main site and want to implement VoIP over this tunnel.
What is your biggest concern as a designer?
A. NAT issues
B. implementation issues
C. Security cannot be guaranteed
D. Voice quality cannot be guaranteed
Answer: D

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NO.2 You have a corporate site with an S87xx Media Server in location A, and a remote site with an
G700/S8300 LSP processor in Location B. The WAN connection goes down.
In what sequence will the G700 register with the S8300?
A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary call
processor.
C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now the
primary call processor.
D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister with the
next Media Server in the media controller list.
Answer: D

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NO.3 Your client's department store business has 24 locations worldwide. Each location has its own
communications switch and is included in a QSIG network. The stores have standardized on specific
extension numbers representing departments. The client is considering moving to a single, distributed
S8700 system but is concerned with the loss of dial plan functionalities.
How do you address the client's concern?
A. provide Uniform Dial Plan software
B. utilize ACM Multi-location Dial Plan software
C. create unique extensions per location for each application
D. relate that standard S87xx dial plan software will address the issues
Answer: B

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NO.4 A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
A. overvoltage
B. overheating
C. undervoltage
D. high humidity
Answer: AB

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NO.5 You are preparing to design an IP Telephony-based S87xx. You are assisting the client in determining
the type of QoS/CoS they should incorporate on their data network.
What do you recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should use DiffServ Code Points (DSCP).
Answer: BD

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NO.6 Your client is considering a VoIP application for their S8500 Media Server and G650 Media Gateway.
Due to the time-sensitive nature of VoIP applications, several issues should be discussed prior to arriving
at a final design.
Which two VoIP guidelines should you discuss with the customer? (Choose two.)
A. VoIP should be implemented on an entirely switched network.
B. VoIP will cause some discourse due to lower voice quality than TDM calls.
C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of interest.
D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20 Mbps.
Answer: AC

Avaya   132-S-900.6기출문제   132-S-900.6자료   132-S-900.6   132-S-900.6

NO.7 Your customer solution requirements call for a mix of SIP and H.323 endpoints. Which entity in the SIP
Infrastructure can perform routing of sessions invitations, authentications and accounting functions?
A. SIP Proxy
B. SIP redirect
C. SIP registrar
D. SIP media gateway controller
Answer: A

Avaya   132-S-900.6   132-S-900.6   132-S-900.6자격증

NO.8 A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes IP
Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the
implementation team is the network region design.
What four IP endpoint characteristics may be included in the network region design document? (Choose
four.)
A. codec set
B. UDP port ranges
C. 802.1p/Q settings
D. VLAN assignments
E. identification of locations
Answer: ABCE

Avaya자료   132-S-900.6   132-S-900.6   132-S-900.6 pdf   132-S-900.6 dumps

NO.9 In a distributed S87xx Media Server system with G650 Media Gateways in 3 port networks, what is the
distance concern with the TDM cable length?
A. Due to the length of the TDM cable, the slack must be coiled and secured to the back of the PN.
B. The TDM cable can be ordered to custom fit the system. The designer must know the PN to G650
layout.
C. If the incorrect cable length attribute is chosen, it will not allow the associated G650s to connect to the
PN.
D. Due to its limited length, each G650 of a PN must be co-located in the same 19 inch data rack as the
rest of the PN.
Answer: D

Avaya최신덤프   132-S-900.6덤프   132-S-900.6   132-S-900.6   132-S-900.6 dump

NO.10 A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote
locations. Each G700 Gateway will include an S8300 Local Survivable Processor and approximately 75
IP sets incorporating G.711.
What Avaya feature allows IP sets to register with the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

Avaya   132-S-900.6 pdf   132-S-900.6최신덤프   132-S-900.6자격증   132-S-900.6   132-S-900.6

NO.11 Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
A. suggesting upgrading LAN switches to support QoS
B. defining VLANs to limit access from specific IP endpoints
C. considering encryption on IP calls for protection from eavesdropping
D. considering G.729 compression to protect IP calls from eavesdropping
Answer: BC

Avaya최신덤프   132-S-900.6최신덤프   132-S-900.6자격증   132-S-900.6

NO.12 An RFP for a Interactive Voice Response (IVR) unit and mid-sized communication system has been
released. You are responsible for determining the design solution. The RFP states that the IVR platform
must be engineered to handle 135 25-second messages during the busy hour. You calculate this
requirement to equal 47 ports.
If you provide 47 ISDN PRI trunks (two ISDN PRI facilities), which two traffic concerns must you consider?
(Choose two.)
A. No trunk growth is available on the ISDN PRI facilities.
B. 47 active trunks overload the two ISDN PRI facilities, seriously affecting traffic load and call
completions.
C. Considering there is only one channel for signaling, a backup D channel cannot be provided, affecting
traffic if the D channel fails.
D. ISDN PRI facilities direct from the central office limit the caller's ability to connect to the proper
resource, causing increased usage.
Answer: AC

Avaya   132-S-900.6   132-S-900.6 dump   132-S-900.6

NO.13 Which three should be investigated when validating a wireless network design? (Choose three.)
A. installed ductwork and walls
B. locations of network servers
C. other wireless networks in the area
D. operating system of user machines
E. environmental, moisture, temperature variations
Answer: ACE

Avaya   132-S-900.6   132-S-900.6   132-S-900.6 pdf

NO.14 A customer is looking to add a remote location to the S8730. They will have six IP telephones that will
require PoE, two analog CO lines and require basic survivability. Which of the following would you
recommend?
A. G250 - analog / SLS
B. G250 - analog / LSP
C. G350 - analog / SLS
D. IG550 / SLS
Answer: A

Avaya기출문제   132-S-900.6   132-S-900.6   132-S-900.6시험문제   132-S-900.6 dumps

NO.15 Which three are QoS/CoS recommendations that the Avaya Solution Designer can make to
optimize an all Avaya Converged IP Solution? (Choose three.)
A. Switched networks should use IEEE 802.1p/Q.
B. Routed networks should use DiffServ Code Points.
C. Port priority can also be used to enhance 802.1p/Q and DiffServ.
D. Mixed networks should choose only one (802.1p/Q or DSCP) as a best practice.
Answer: ABC

Avaya자료   132-S-900.6   132-S-900.6   132-S-900.6

NO.16 In discussing an organization's DHCP strategy, you find they distribute IP address assignment for IP
telephones at the branch location via the telephony gateway.
Which two gateways are viable options to support the customer's DHCP strategy? (Choose two.)
A. G250 Media Gateway
B. G350 Media Gateway
C. G650 Media Gateway
D. G700 Media Gateway
Answer: AB

Avaya pdf   132-S-900.6최신덤프   132-S-900.6기출문제

NO.17 If a customer has multiple systems from different vendors and wants to network them together, which
software should be used?
A. DCS
B. ARS
C. UDP
D. QSIG
Answer: D

Avaya   132-S-900.6   132-S-900.6 dump   132-S-900.6

NO.18 Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets, and 5
CO trunks.
How many TN2602 Media Processor boards are required if G.729 is incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

Avaya   132-S-900.6   132-S-900.6   132-S-900.6   132-S-900.6

NO.19 The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco,
3Com and Avaya) WAN.
When implementing VoIP on this network, which two routing protocols should be implemented? (Choose
two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: AD

Avaya   132-S-900.6 dump   132-S-900.6덤프   132-S-900.6최신덤프

NO.20 The S87xx platform is available as a net new system in which configuration?
A. Voice Bearer over ATM
B. Stand Alone (S87xx only)
C. Traditional G3R without IP
D. Voice Bearer over IP (IP Connect)
Answer: D

Avaya최신덤프   132-S-900.6   132-S-900.6최신덤프   132-S-900.6

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시험 번호/코드: 132-S-708.1
시험 이름: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
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일년동안 무료 업데이트
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Q&A: 77 문항
업데이트: 2014-03-06

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NO.1 Your customer's company has extensive web services architecture. All communication with customers
has been through web chat and email. Customer demand has required the company to setup a call center.
They can only afford to staff a few agents, and firmly believe that a speech application that accesses their
existing web services would fulfill 70-80% of their incoming calls. Which solution would meet their
requirements?
A.Avaya Voice Portal and IVR Designer
B.Avaya Interactive Response and IVR Designer
C.Avaya Voice Portal and Avaya Dialog Designer
D.Avaya Interactive Response and Avaya Dialog Designer
Answer:C

Avaya인증   132-S-708.1인증   132-S-708.1인증   132-S-708.1 pdf

NO.2 A customer currently has one contact center in Denver using Avaya Interactive Response (IR). They
use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these features, their
applications are all written in TAS. They are very satisfied with the state of their current applications. They
are opening a new facility in another location and want to have the same Voice Self-Service applications
in this new location. They need the new location operational in four weeks. Cost is an issue. Since cost
and expediency are primary concerns, what would you suggest to add Voice Self-Service capacity to the
new location?
A.Add Avaya Voice Portal systems/ports in the new location.
B.Add Avaya Dialog Designer systems/ports in the new location.
C.Add Avaya Interactive Response systems/ports in the new location.
D.Add Avaya Interactive Response systems/ports to the primary location.
Answer:C

Avaya덤프   132-S-708.1   132-S-708.1인증   132-S-708.1기출문제

NO.3 A garden supply retailer begins taking orders for spring bulbs in early winter. Last year, their customers
started calling for order shipment status as early as late winter. The contact center is open Monday
through Friday. This is a seasonal increase in call volume only. Which three benefits would an Avaya
Voice Self-Service solution provide? (Choose three.)
A.Equalize trunking requirements throughout the entire year.
B.Permit callers to connect to an agent during non-business hours.
C.Permit callers to check on the scheduled date of the shipment 24x7.
D.Eliminate the repetitive or routine task of providing the shipping date to the caller.
E.Reduces the time the caller waits for an agent by automatically providing the date of the scheduled
shipment
Answer:C D E

Avaya pdf   132-S-708.1   132-S-708.1   132-S-708.1

NO.4 Which integration alternative provides optimal routing to an agent based on information gathered at any
given point within a Voice Self-Service application?
A.Avaya Interaction Center
B.Avaya Proactive Contact
C.Avaya Operational Analyst
D.Avaya Interactive Intelligence
Answer:A

Avaya자료   132-S-708.1 pdf   132-S-708.1기출문제

NO.5 A customer currently has one contact center in Los Angeles using CONVERSANT? They use TDM
and DTMF. They are dissatisfied with the state of their current applications. They want to use speech
applications to simplify classification and routing of customer calls. They also expect a much higher
resolution of calls within their Voice Self-Service environment. The customer has rigid IT standards. The
only approved server hardware is Intel-based. Servers must only be purchased through the IT department.
Which two Voice Self-Service components would closely align with the customer's requirements?
(Choose two.)
A.IVR Designer
B.Avaya Voice Portal
C.Avaya Dialog Designer
D.Avaya Interactive Response
Answer:B C

Avaya   132-S-708.1   132-S-708.1 dump   132-S-708.1자격증   132-S-708.1   132-S-708.1

NO.6 A customer wants to answer technical support questions 24x7 yet avoid paying for increased staffing
for night and weekends. Forty-five percent of agent calls are simple fixes that include power-down and
power-up support, explaining where to obtain the three-page troubleshooting document, and the faxing of
that document. Agents also sell post-warranty maintenance plans and currently have only a 5% take rate
due to high call volumes from new customers. One solution is to off-load agent calls with an Avaya Voice
Self-Service solution. Which two activities are specifically targeted at reducing operational expenses and
meeting business requirements? (Choose two.)
A.Expensive customer service agents should not have to answer routine information requests.
B.Technical support calls should be delivered to customer service agents during the night and weekend
shifts.
C.Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D.Overflow calls should be routed to a voicemail system where they can describe their problem and get a
callback with the solution.
Answer:A C

Avaya   132-S-708.1   132-S-708.1자료   132-S-708.1

NO.7 Which three elements are required to run an Avaya Voice Portal solution with a speech application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D

Avaya pdf   132-S-708.1기출문제   132-S-708.1 dump

NO.8 A healthcare company operates a mail order prescription business. Its contact center primarily takes
orders from existing and new customers. Upper management has decided not to implement an Avaya
Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they implement
the new system, it will not operate as advertised. The IT staff asks you what they can do to ensure that
their application development time is not wasted in the event that they ultimately decide to migrate to
Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT staff?
A.Advise them to create their application using the competitor's proprietary tool set.
B.Advise them to create an application that exposes the weaknesses of the competitor platform.
C.Advise them to escalate the decision about the platform since it will be very difficult to convert later on.
D.Advise them to create their application in VoiceXML so that there will be portability to Avaya Voice
Portal.
Answer:D

Avaya   132-S-708.1   132-S-708.1

NO.9 A current Avaya Interactive Response (IR) customer is aware that the industry is moving to web-based
self-service architectures. In addition to the benefits of moving to advanced technologies, which two
business elements should be considered? (Choose two.)
A.need to replace the speech servers
B.capital investments in current equipment
C.time needed to convert any existing TAS applications to VoiceXML
D.inability to use VoIP until Avaya Voice Portal has been implemented
Answer:B C

Avaya dump   132-S-708.1자격증   132-S-708.1   132-S-708.1

NO.10 Which two hardware components are required for Avaya Interactive Response (IR) using Voice over IP?
(Choose two.)
A.NMS boards
B.Dialogic boards
C.Sun Sparc-based server
D.Communication Manager
Answer:C D

Avaya   132-S-708.1   132-S-708.1자격증

NO.11 An Avaya Voice Self-Service customer has a limited service contract for IT and telecommunications.
They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a pager. The
contact center uses Avaya contact center and reporting solutions. The contact center has staff onsite 24
hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-Service ports if
they can have access to the data center to monitor the system's health. There are significant security
concerns with providing this type of access to non-technical staff. Which alternative would allow the
contact center personnel some monitoring capabilities?
A.Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B.Place the self-service ports in front of the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
C.Place the self-service ports behind the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
D.Place the self-service ports in front the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
Answer:A

Avaya자료   132-S-708.1시험문제   132-S-708.1 pdf   132-S-708.1인증   132-S-708.1덤프   132-S-708.1 dump

NO.12 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To reduce staffing costs, this company has chosen to implement an Avaya Voice Self-Service
solution to process routine orders. They would like to implement a solution for placing calls to customers
when the status of their order changes (processed, shipped, cancelled). They want the calls to provide
the same information as if the customer had come in and requested it from the Avaya Voice Self-Service
solution. Which speech elements would be required to implement this solution?
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Application Builder (SAB)
D.Open Speech Dialog Modules (OSDM)
Answer:B

Avaya인증   132-S-708.1시험문제   132-S-708.1   132-S-708.1인증   132-S-708.1

NO.13 Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A.Microsoft IIS
B.Apache Tomcat
C.IBM WebSphere
D.Oracle J2EE Web Server
Answer:B C

Avaya최신덤프   132-S-708.1   132-S-708.1

NO.14 A company has decided to enter the ISV business and create custom Voice Self-Service applications for
Avaya platforms. They want to learn a single tool set and would like to be in this business for the
foreseeable future. Which skill set should they develop to be compatible with current and future Voice
Self-Service applications?
A.IVR Designer and VoiceXML
B.Dialog Designer and VoiceXML
C.Voice@Work and ScriptBuilder
D.IVR Designer and Transaction Assembly Script
Answer:B

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NO.15 A thriving mail order business has a busy contact center that takes orders from existing and new
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want callers to be identified, serviced (provide routine information), and routed to an agent with minimal
input from the caller. Which two speech elements would be required to implement this solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C

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NO.16 Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A.Speaker Verification
B.Application Simulation
C.TAS Application Development
D.VoiceXML Application Development
Answer:B D

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NO.17 Which two hardware components are required for Avaya Voice Portal using Voice over IP? (Choose
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A.NMS boards
B.Dialogic boards
C.Intel/AMD server
D.Communication Manager
Answer:C D

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NO.18 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. They would like to implement a more sophisticated solution for
routing calls to agents, and make it seamless. They want callers to be identified, serviced, and if needed,
routed to an agent with minimal input from the caller. Which product integrates with Avaya Voice
Self-Service solutions to meet this need?
A.IBM WebSphere
B.Avaya Proactive Contact
C.Avaya Interaction Center
D.Call Management System
Answer:C

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NO.19 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. What are three benefits that this company can expect to derive
from implementing an Avaya Voice Self-Service solution? (Choose three.)
A.Agents can focus on complex customer issues.
B.Solution provides an effective 1-way voicemail solution.
C.Answers to common questions are available at any time.
D.Callers are connected directly to the agent of their choice.
E.Callers can be directed to routine information without agent assistance.
Answer:A C E

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NO.20 Which two methods can be used to get and put data between Avaya Interactive Response (IR) and
Avaya Interaction Center (IC)? (Choose two.)
A.LAN Gateway
B.DLG Connector
C.VOX Connector provided with IC
D.IC Connector provided with Avaya Dialog Designer
Answer:C D

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시험 번호/코드: 132-S-900.7
시험 이름: Avaya (Avaya IP Telephony Design Elective Exam)
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NO.1 Your client's department store business has 24 locations worldwide. Each location has its own
communications switch and is included in a QSIG network. The stores have standardized on specific
extension numbers representing departments. The client is considering moving to a single, distributed
S8700 system but is concerned with the loss of dial plan functionalities.
How do you address the client's concern?
A. provide Uniform Dial Plan software
B. utilize ACM Multi-location Dial Plan software
C. create unique extensions per location for each application
D. relate that standard S87xx dial plan software will address the issues
Answer: B

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NO.2 A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes IP
Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the
implementation team is the network region design.
What four IP endpoint characteristics may be included in the network region design document? (Choose
four.)
A. codec set
B. UDP port ranges
C. 802.1p/Q settings
D. VLAN assignments
E. identification of locations
Answer: ABCE

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NO.3 In discussing an organization's DHCP strategy, you find they distribute IP address assignment for IP
telephones at the branch location via the telephony gateway.
Which two gateways are viable options to support the customer's DHCP strategy? (Choose two.)
A. G250 Media Gateway
B. G350 Media Gateway
C. G650 Media Gateway
D. G700 Media Gateway
Answer: AB

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NO.4 A customer has an Avaya S87xx Media Server with an Avaya G650 Media Gateway. They want the
remote site tied-in to the main. The remote site has a DSL line for Internet access. They currently have a
secure VPN tunnel to the main site and want to implement VoIP over this tunnel.
What is your biggest concern as a designer?
A. NAT issues
B. implementation issues
C. Security cannot be guaranteed
D. Voice quality cannot be guaranteed
Answer: D

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NO.5 Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
A. suggesting upgrading LAN switches to support QoS
B. defining VLANs to limit access from specific IP endpoints
C. considering encryption on IP calls for protection from eavesdropping
D. considering G.729 compression to protect IP calls from eavesdropping
Answer: BC

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NO.6 The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco,
3Com and Avaya) WAN.
When implementing VoIP on this network, which two routing protocols should be implemented? (Choose
two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: AD

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NO.7 A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
A. overvoltage
B. overheating
C. undervoltage
D. high humidity
Answer: AB

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NO.8 In a distributed S87xx Media Server system with G650 Media Gateways in 3 port networks, what is the
distance concern with the TDM cable length?
A. Due to the length of the TDM cable, the slack must be coiled and secured to the back of the PN.
B. The TDM cable can be ordered to custom fit the system. The designer must know the PN to G650
layout.
C. If the incorrect cable length attribute is chosen, it will not allow the associated G650s to connect to the
PN.
D. Due to its limited length, each G650 of a PN must be co-located in the same 19 inch data rack as the
rest of the PN.
Answer: D

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NO.9 Your client is considering a VoIP application for their S8500 Media Server and G650 Media Gateway.
Due to the time-sensitive nature of VoIP applications, several issues should be discussed prior to arriving
at a final design.
Which two VoIP guidelines should you discuss with the customer? (Choose two.)
A. VoIP should be implemented on an entirely switched network.
B. VoIP will cause some discourse due to lower voice quality than TDM calls.
C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of interest.
D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20 Mbps.
Answer: AC

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NO.10 Which three are QoS/CoS recommendations that the Avaya Solution Designer can make to
optimize an all Avaya Converged IP Solution? (Choose three.)
A. Switched networks should use IEEE 802.1p/Q.
B. Routed networks should use DiffServ Code Points.
C. Port priority can also be used to enhance 802.1p/Q and DiffServ.
D. Mixed networks should choose only one (802.1p/Q or DSCP) as a best practice.
Answer: ABC

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NO.11 The S87xx platform is available as a net new system in which configuration?
A. Voice Bearer over ATM
B. Stand Alone (S87xx only)
C. Traditional G3R without IP
D. Voice Bearer over IP (IP Connect)
Answer: D

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NO.12 Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets, and 5
CO trunks.
How many TN2602 Media Processor boards are required if G.729 is incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

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NO.13 You have a corporate site with an S87xx Media Server in location A, and a remote site with an
G700/S8300 LSP processor in Location B. The WAN connection goes down.
In what sequence will the G700 register with the S8300?
A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary call
processor.
C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now the
primary call processor.
D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister with the
next Media Server in the media controller list.
Answer: D

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NO.14 If a customer has multiple systems from different vendors and wants to network them together, which
software should be used?
A. DCS
B. ARS
C. UDP
D. QSIG
Answer: D

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NO.15 You are preparing to design an IP Telephony-based S87xx. You are assisting the client in determining
the type of QoS/CoS they should incorporate on their data network.
What do you recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should use DiffServ Code Points (DSCP).
Answer: BD

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NO.16 Which three should be investigated when validating a wireless network design? (Choose three.)
A. installed ductwork and walls
B. locations of network servers
C. other wireless networks in the area
D. operating system of user machines
E. environmental, moisture, temperature variations
Answer: ACE

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NO.17 A customer is looking to add a remote location to the S8730. They will have six IP telephones that will
require PoE, two analog CO lines and require basic survivability. Which of the following would you
recommend?
A. G250 - analog / SLS
B. G250 - analog / LSP
C. G350 - analog / SLS
D. IG550 / SLS
Answer: A

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NO.18 An RFP for a Interactive Voice Response (IVR) unit and mid-sized communication system has been
released. You are responsible for determining the design solution. The RFP states that the IVR platform
must be engineered to handle 135 25-second messages during the busy hour. You calculate this
requirement to equal 47 ports.
If you provide 47 ISDN PRI trunks (two ISDN PRI facilities), which two traffic concerns must you consider?
(Choose two.)
A. No trunk growth is available on the ISDN PRI facilities.
B. 47 active trunks overload the two ISDN PRI facilities, seriously affecting traffic load and call
completions.
C. Considering there is only one channel for signaling, a backup D channel cannot be provided, affecting
traffic if the D channel fails.
D. ISDN PRI facilities direct from the central office limit the caller's ability to connect to the proper
resource, causing increased usage.
Answer: AC

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NO.19 Your customer solution requirements call for a mix of SIP and H.323 endpoints. Which entity in the SIP
Infrastructure can perform routing of sessions invitations, authentications and accounting functions?
A. SIP Proxy
B. SIP redirect
C. SIP registrar
D. SIP media gateway controller
Answer: A

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NO.20 A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote
locations. Each G700 Gateway will include an S8300 Local Survivable Processor and approximately 75
IP sets incorporating G.711.
What Avaya feature allows IP sets to register with the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

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시험 번호/코드: 132-S-900
시험 이름: Avaya (Avaya IP Telephony Design Elective Exam )
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업데이트: 2014-03-06

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NO.1 .In discussing an organization's DHCP strategy, you find they distribute IP address assignment for
IP telephones at the branch location via the telephony gateway. Which two gateways are viable
options to support the customer's DHCP strategy? (Choose two.)
A. G250 Media Gateway
B. G350 Media Gateway
C. G650 Media Gateway
D. G700 Media Gateway
Answer: A,B

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NO.2 .Which three should be investigated when validating a wireless network design? (Choose three.)
A. Installed ductwork and walls
B. Locations of network servers
C. Other wireless networks in the area
D. Operating system of user machines
E. Environmental, moisture, temperature variations
Answer: A,C,E

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NO.3 .You have a corporate site with an S87xx Media Server in location A, and a remote site with an
G700/S8300 LSP processor in Location B. The WAN connection goes down. In what sequence
will the G700 register with the S8300?
A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary
call processor.
C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now
the primary call processor.
D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister
with the next Media Server in the media controller list.
Answer: D

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NO.4 .The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco,
3Com and Avaya) WAN. When implementing VoIP on this network, which two routing protocols
should be implemented? (Choose two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: A,D

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NO.5 A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote
locations. Each G700 Gateway will include an S8300 Local Survivable Processor and
approximately 75 IP sets incorporating G.711. What Avaya feature allows IP sets to register with
the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

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NO.6 In a distributed S87xx Media Server system with G650 Media Gateways in 3 port networks, what
is the distance concern with the TDM cable length?
A. Due to the length of the TDM cable, the slack must be coiled and secured to the back of the
PN.
B. The TDM cable can be ordered to custom fit the system. The designer must know the PN to
G650 layout.
C. If the incorrect cable length attribute is chosen, it will not allow the associated G650s to connect
to the PN.
D. Due to its limited length, each G650 of a PN must be co-located in the same 19 inch data rack
as the rest of the PN.
Answer: D

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NO.7 .Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
A. Suggesting upgrading LAN switches to supportQoS
B. Defining VLANs to limit access from specific IP endpoints
C. Considering encryption on IP calls for protection from eavesdropping
D. Considering G.729 compression to protect IP calls from eavesdropping
Answer: B,C

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NO.8 .A customer is looking to add a remote location to the S8730. They will have six IP telephones that
will require PoE, two analog CO lines and require basic survivability. Which of the following would
you recommend?
A. G250 - analog / SLS
B. G250 - analog / LSP
C. G350 - analog / SLS
D. IG550 / SLS
Answer: A

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NO.9 .Your customer solution requirements call for a mix of SIP and H.323 endpoints. Which entity in the
SIP Infrastructure can perform routing of sessions invitations, authentications and accounting
functions?
A. SIP Proxy
B. SIP redirect
C. SIP registrar
D. SIP media gateway controller
Answer: A

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NO.10 .A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose
two.)
A. Overvoltage
B. Overheating
C. Undervoltage
D. High humidity
Answer: A,B

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NO.11 .Your client is considering a VoIP application for their S8500 Media Server and G650 Media
Gateway. Due to the time-sensitive nature of VoIP applications, several issues should be
discussed prior to arriving at a final design. Which two VoIP guidelines should you discuss with the
customer? (Choose two.)
A. VoIP should be implemented on an entirely switched network.
B. VoIP will cause some discourse due to lower voice quality than TDM calls.
C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of
interest.
D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20
Mbps.
Answer: A,C

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NO.12 .Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets,
and 5 CO trunks. How many TN2602 Media Processor boards are required if G.729 is
incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

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NO.13 .You are preparing to design an IP Telephony-based S87xx. You are assisting the client in
determining the type of QoS/CoS they should incorporate on their data network. What do you
recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should useDiffServ Code Points (DSCP).
Answer: B,D

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NO.14 .Your client's department store business has 24 locations worldwide. Each location has its own
communications switch and is included in a QSIG network. The stores have standardized on
specific extension numbers representing departments. The client is considering moving to a
single, distributed S8700 system but is concerned with the loss of dial plan functionalities. How do
you address the client's concern?
A. Provide Uniform Dial Plan software
B. Utilize ACM Multi-location Dial Plan software
C. Create unique extensions per location for each application
D. Relate that standard S87xx dial plan software will address the issues
Answer: B

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NO.15 .The S87xx platform is available as a net new system in which configuration?
A. Voice Bearer over ATM
B. Stand Alone (S87xx only)
C. Traditional G3R without IP
D. Voice Bearer over IP (IP Connect)
Answer: D

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NO.16 .A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes
IP Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the
implementation team is the network region design. What four IP endpoint characteristics may be
included in the network region design document? (Choose four.)
A. Codec set
B. UDP port ranges
C. 802.1p/Q settings
D. VLAN assignments
E. Identification of locations
Answer: A,B,C,E

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NO.17 .If a customer has multiple systems from different vendors and wants to network them together,
which software should be used?
A. DCS
B. ARS
C. UDP
D. QSIG
Answer: D

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NO.18 .Which three are QoS/CoS recommendations that the Avaya Solution Designer can make to
optimize an all Avaya Converged IP Solution? (Choose three.)
A. Switched networks should use IEEE 802.1p/Q.
B. Routed networks should useDiffServ Code Points.
C. Port priority can also be used to enhance 802.1p/Q andDiffServ.
D. Mixed networks should choose only one (802.1p/Q or DSCP) as a best practice.
Answer: A,B,C

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NO.19 .An RFP for a Interactive Voice Response (IVR) unit and mid-sized communication system has
been released. You are responsible for determining the design solution. The RFP states that the
IVR platform must be engineered to handle 135 25-second messages during the busy hour. You
calculate this requirement to equal 47 ports. If you provide 47 ISDN PRI trunks (two ISDN PRI
facilities), which two traffic concerns must you consider? (Choose two.)
A. No trunk growth is available on the ISDN PRI facilities.
B. 47 active trunks overload the two ISDN PRI facilities, seriously affecting traffic load and call
completions.
C. Considering there is only one channel for signaling, a backup D channel cannot be provided,
affecting traffic if the D channel fails.
D. ISDN PRI facilities direct from the central office limit the caller's ability to connect to the proper
resource, causing increased usage.
Answer: A,C

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NO.20 .A customer has an Avaya S87xx Media Server with an Avaya G650 Media Gateway. They want
the remote site tied-in to the main. The remote site has a DSL line for Internet Access. They
currently have a secure VPN tunnel to the main site and want to implement VoIP over this tunnel.
What is your biggest concern as a designer?
A. NAT issues
B. Implementation issues
C. Security cannot be guaranteed
D. Voice quality cannot be guaranteed
Answer: D

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시험 번호/코드: 132-S-916
시험 이름: Avaya (Avaya Specialist - IP Office Implement and Support Elective Exam)
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Q&A: 135 문항
업데이트: 2014-03-06

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NO.1 Recordings take up how much space on a hard drive?
A. 2MB per minute
B. 200KB per minute
C. 1MB per minute
D. 650KB per minute
Answer: C

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NO.2 Which three options does the IMS user have available in Microsoft?Outlook? (Choose three.)
A. Select IMS server.
B. Select Voicemail Box.
C. Select Voicemail server.
D. Select handset for VM playback.
E. Prompt before connecting to server.
Answer: B,D,E

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NO.3 .An IP Office solution is sold to a customer who needs to connect two existing sites over their LAN.
Which two are required by Avaya to ensure the VoIP connection and calls work properly? (Choose
two.)
A. Firewall / filter
B. Network assessment
C. A separate voice network
D. Static addresses for the IP Office
Answer: B,D

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NO.4 .A customer reports that IP Office users cannot access voicemail at certain times. Avaya has
requested that the customer reproduce the issue and provide traces. Which three steps can the
customer take to reproduce the reported issue? (Choose three.)
A. The customer can place test calls into voicemail.
B. The customer can use the 'IP Office System Monitor" andVoiceMail Pro debug logs to record
system activity.
C. The customer can use System Monitor to "Call Sync" on all calls in the system.
D. The customer can reboot the IP Office to see if it resolves the issue.
E. The customer can record the date and time of the reported issue.
Answer: A,B,E

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NO.5 .Your customer has an IP Office 412 system running version 4.2 where calls at times ring to wrong
extension numbers. Which three steps would you take to reproduce or validate the issue?
(Choose three.)
A. Use System Status Application to watch the call progress to verify which extension the call is
ringing to and why.
B. Use System Monitor and the Call / Packet information to follow the call progress to identify the
issue.
C. Use the telephone's display for the extension that is incorrectly ringing to determine how the
call was routed.
D. Use the Call Status application to watch the call progress to verify how the call is being routed
and to what extension it is being directed to.
E. Use the IP Office Manager application to verify that theVoiceMail call flow is configured
correctly.
Answer: A,B,C

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NO.6 .When using SIP or H.323 trunks and the System Status Application, which three problems can be
tested using the System Status Application? (Choose three.)
A. Round trip delay
B. Receive jitter
C. Receive packet loss
D. Quality of Service (QoS) value
E. DSCPQoS value
Answer: A,B,C

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NO.7 .Which file validates the version of software that is to be loaded into the 4600 Series Telephone
set?
A. bbla0_83.scr
B. 46xxsettings.txt
C. 46xxsettings.scr
D. 46xxupgrade.scr
Answer: D

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NO.8 .Which three pieces of information does System Status Application provide? (Choose three.)
A. Configuration errors
B. Local IP Office license status
C. Trunk status
D. Extension status
E. Remote IP Office licensestatu
Answer: B,C,D

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NO.9 .What is necessary to upgrade the firmware for the 4600/5600 series sets on an IP Office system?
A. Manager
B. Serial cable
C. Third-party FTP server
D. Null modem cable
Answer: A

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NO.10 .Which Dynamic Host Configuration Protocol (DHCP) options are available in the IP Office?
A. Disabled, Enabled
B. Server, Enabled, Client
C. Server, Disabled, Client,DialIn
D. Server, Client, Disabled
Answer: C

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NO.11 .A customer wants to have a simple conference bridge with four permanent bridges set up off of a
menu in VoiceMail Pro. The customer also wants each bridge protected with a different static PIN.
Where in the setup of this scenario would you enter the PIN?
A. On the General tab in the menu action
B. On the General tab for each transfer action
C. On the Telephone Number field in the IP Office Short Code
D. In the Properties box for each option in the Touch Tone tab in the menu action
Answer: B

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NO.12 Click the Exhibit button.
In the exhibit, what would the default gateway for IP Office 1 be?
A. 10.10.1.1
B. 10.10.1.2
C. 192.168.10.100
D. 135.122.34.90
Answer: D

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NO.13 .Which two operating systems are supported by VoiceMail Pro? (Choose two.)
A. Microsoft Windows 2000
B. Microsoft Windows XP
C. Microsoft Windows 98 SE
D. Microsoft Windows NT
Answer: A,B

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NO.14 .When configuring Session Initiated Protocol (SIP) trunks with SIP authorization using an IP
address on an IP Office system which option must be set in the SIP Line configuration form for the
trunks to function correctly?
A. The customer's NAT IP address must be entered on the SIP line form.
B. The Primary Authentication Name must be set.
C. The compression mode must be set to automatic.
D. The ITSP IP address must be entered on the SIP line form.
Answer: D

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NO.15 A customer wants a quick way of putting callers through to the mailbox for hunt group 245
SalesAdmin. They want to be able to put the caller on hold and just dial 123. Which Short Code
should be used to accomplish this?
A. Telephone Number "SalesAdmin"
Feature VoiceMailCollect
B. Telephone Number "#SalesAdmin"
Feature VoiceMailCollect
C. Telephone Number 245
Feature VoiceMailCollect
D. Telephone Number "SalesAdmin"
Feature VoiceMailDrop
Answer: B

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NO.16 When installing IP Hardphones, the engineer wants to use the IEEE 802.3af standard to _
____.
A. Supply AC voltage to the IP Office
B. Supply power to the IPHardphones
C. Perform Layer 3 routing for IPHardphones
D. Filter multicast traffic to the appropriate IPHardphone
Answer: B

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NO.17 .A customer using an IP Office system with a single PRI line is reporting difficulties when dialing
out. What are two reasons for this happening? (Choose two.)
A. There are not sufficient channels available for the number of callers on the system.
B. The PRI clock quality is set to Network instead of Fallback.
C. The PRI clock quality is set to Fallback instead of Network.
D. The internal CSU is enabled.
Answer: A,C

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NO.18 .An IP Office telephone user reports that a phone is not ringing for outside calls. What are three
possible reasons why this is happening? (Choose three.)
A. The IP Office locale is set to "A-Law".
B. The phone does not have the user profile logged onto the phone.
C. The ring volume is too low to hear.
D. The phone has been set to "Offhook Station".
E. The phone is set to "Do Not Disturb".
Answer: B,C,E

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NO.19 .An IP Office application will allow an individual to select protocols and interfaces that are to be
traced and decoded. The trace can either be captured directly to screen or as a log file for later
analysis. Traces from different protocols can be color coded to improve the clarity of large log files.
Which application is used for this?
A. Debug View
B. System Monitor
C. Delta Server
D. System Status Application
Answer: B

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NO.20 .You have an Avaya IP 412 Office with the largest supported voice compression modules (VCMs)
on the system. What is the maximum number of data channels supported on this system?
A. 20
B. 50
C. 80
D. 100
Answer: D

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시험 번호/코드: 3303
시험 이름: Avaya (Avaya Proactive Contact Implementation and Maintenance Exam)
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Q&A: 82 문항
업데이트: 2014-02-18

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NO.1 In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list
feature?
A. Agent Application
B. Command User Interface (System Telnet)
C. Analyst
D. Editor
Answer: B

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NO.2 A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations.
How many Java processes should be running while checking mid-tier services (check_mts)?
A. 3
B. 4
C. 10
D. 13
E. 14
Answer: A

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NO.3 A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which
two parameters, if mismatched, would cause this? (Choose two.)
A. PORTSinmaster, cfg
B. OPERATORS in master, cfg
C. MAXHIDSLOTS in master, cfg
D. H specified ports configuredindgswitch.cfg
E. N specified ports configured in dgswitch.cfg
Answer: A,E

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NO.4 A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which
login type must be used to see these failed attempts?
A. sysadm
B. system
C. auditor
D. reporter
Answer: C

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NO.5 On the Avaya Proactive Contact Analyst application, which section shows you Non-Contact and Error
summary reports?
A. Agent
B. Job
C. Administrative
D. Agent Monthly
Answer: B

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NO.6 A system operator reports that agents are randomly being disconnected from Proactive Contact Agent.
You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to
set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of
recording the next occurrence?
A. tail-facc*0219
B. check_errors 20110219
C. logadm -p opmon |7
D. logcat -p agent
Answer: C

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NO.7 What should the crontab of a secondary dialer have?
A. pds_maintenance
B. pds_maintenance and db_rnaintenance
C. pds_maintenance and mts_maintenance
D. pds_maintenance, mts_maintenance and db_mainlenance
Answer: B

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NO.8 A system supervisor uses Editor to create a new completion code for use in a Job that will run later in
the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job
Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
A. The agents did not get the email describing the new completion code and the conditions for Itsuse.
B. The completion code changes are in the pending state and won't be available to agents until after the
next dialing application restart.
C. The Proactive Contact Agent application has not been updated to use the new completion code.
D. Monitor is not working properly. There should be at least a few calls with the new completion code.
E. The system supervisor forgot to add the new completion code to the agent keys file associated with the
job.
Answer: B,E

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NO.9 Which three should you verify if a network connection error is suspected between the Avaya Proactive
Contact 5.X server and the PG230RM? (Choose three.)
A. Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
B. Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe
AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the
Current Internet Address).
C. Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive
Contact server.
D. Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E. Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
Answer: A,B,E

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NO.10 A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that
the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the
job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
A. Log on to the dialer and run check_db and check_mts.
B. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to
send you the output for analysis.
C. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
D. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from
mo_last_status;
E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
Answer: A,D,E

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NO.11 Which hardware component is required for a hard dialer Proactive Contact 5.X.?
A. Avaya Application Enablement Services (AES) 3.1 or later
B. Avaya Enhanced Network Bus Controller (ENBC)
C. Avaya Communication Manager (CM) 3.1 or later
D. TN-744-based Call Classifier Cards version "e" or later
Answer: B

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NO.12 A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are
on break cannot be seen.
What is the reason for this happening?
A. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the
system by looking at a Dialer Agent view Instead.
B. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the
"Go On Break" option in the PC Agent menu.
C. Display of agents who have used the "Go On Break" function of PC Agent application is not supported
in Monitor.
D. Monitor may not be configured to display agents who are on break.
E. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
Answer: D

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NO.13 What does db_mgr script do?
A. It stops and starts the database
B. It copies calling lists to *.old.
C. It rolls up the daily data into monthly statistics.
D. It removes all old and outdated files from the system.
E. It runs a backup of the database to DVD.
Answer: B

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NO.14 To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt
outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)
A. Opt-out Digit: 5
B. When an opt-out happens, transfer to .. : Transfer to a VDN
C. Message to be played when opt-out fails : 1
D. When opt-out happens, transfer to : Transfer to an outbound job
E. Opt out Digit: #
Answer: A,B,C

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NO.15 A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough
records are selected. The operator wants to change selection criteria to select more records and re-run
the call selection without stopping the job.
How can this be achieved?
A. Change the parameters and re-run the selection from Monitor.
B. Change the parameters and re-run the selection from Editor.
C. Change the parameters and re-run the selection from Command User Interface (CUI).
D. Change the parameters and re-run the selection from Analyst.
Answer: A

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