Cisco 642-165 덤프

IT업계에 종사하시는 분들은 IT인증시험을 통한 자격증취득의 중요성을 알고 계실것입니다. ITExamDump에서 제공해드리는 인증시험대비 고품질 덤프자료는 제일 착한 가격으로 여러분께 다가갑니다. ITExamDump덤프는 IT인증시험에 대비하여 제작된것으로서 높은 적중율을 자랑하고 있습니다.덤프를 구입하시면 일년무료 업데이트서비스, 시험불합격시 덤프비용환불 등 퍼펙트한 서비스도 받을수 있습니다.

IT인증시험문제는 수시로 변경됩니다. 이 점을 해결하기 위해ITExamDump의Cisco인증 642-165덤프도 시험변경에 따라 업데이트하도록 최선을 다하고 있습니다.시험문제 변경에 초점을 맞추어 업데이트를 진행한후 업데이트된Cisco인증 642-165덤프를 1년간 무료로 업데이트서비스를 드립니다.

요즘같이 시간인즉 금이라는 시대에 시간도 절약하고 빠른 시일 내에 학습할 수 있는 ITExamDump의 덤프를 추천합니다. 귀중한 시간절약은 물론이고 한번에Cisco 642-165인증시험을 패스함으로 여러분의 발전공간을 넓혀줍니다.

시험 번호/코드: 642-165
시험 이름: Cisco (Unified Communications Contact Center Express Implementation(UCCX))
당신이 구입하기 전에 시도
일년동안 무료 업데이트
100% 환불보장약속
100% 합격율 보장
Q&A: 186 문항
업데이트: 2013-11-26

ITExamDump 에서 출시한Cisco인증642-165 덤프는Cisco인증642-165 실제시험의 출제범위와 출제유형을 대비하여 제작된 최신버전 덤프입니다. 시험문제가 바뀌면 제일 빠른 시일내에 덤프를 업데이트 하도록 최선을 다하고 있으며 1년 무료 업데이트서비스를 제공해드립니다. 1년 무료 업데이트서비스를 제공해드리기에 시험시간을 늦추어도 시험성적에 아무런 페를 끼치지 않습니다. ITExamDump에 믿음을 느낄수 있도록 구매사이트마다 무료샘플 다운가능기능을 설치하였습니다.무료샘플을 체험해보시고ITExamDump을 선택해주세요.

Cisco인증642-165시험준비를 하고 계시다면ITExamDump에서 출시한Cisco인증642-165덤프를 제일 먼저 추천해드리고 싶습니다. ITExamDump제품은 여러분들이 제일 간편한 방법으로 시험에서 고득점을 받을수 있도록 도와드리는 시험동반자입니다. Cisco인증642-165시험패는ITExamDump제품으로 고고고!

642-165 덤프무료샘플다운로드하기: http://www.itexamdump.com/642-165.html

NO.1 Which three tasks are supported by the cisco supervisor desktop.?
A. push a web page to an agent s cisco agent desktop
B. chat with an agent
C. log in an agent
D. change an agent s state to ready
E. send an email to an agent
Answer: A, B, D

Cisco   642-165   642-165   642-165최신덤프   642-165기출문제   642-165

NO.2 Presence integration is a Cisco unified CCX teature available in which of these packages?
A. premium, enhanced,and standard
B. premium only
C. premium with high availability only
D. premium and enhanced\
Answer: A

Cisco dump   642-165   642-165

NO.3 which two are possible root causes for the application subsystem going into partial service
status?( choose two)
A. cisco unified communications manager telephone provider problen
B. CTI route point problem
C. CTI port group problem
D. script problem
E. system deadlock problem
Answer: D, E

Cisco   642-165   642-165인증   642-165시험문제

NO.4 what should you set the client configuration to when configuring the ODBC data source for the
database subsystem?
A. TCP/IP
B. multiprotocol
C. named pipes
D. nwlink IPX/SPX
Answer: A

Cisco자격증   642-165 pdf   642-165 pdf

NO.5 Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Answer: C

Cisco   642-165   642-165   642-165

NO.6 Which interface do the cisco unified communications manager and cisco unified CCX use for call
control?
A . AXL
B. HTTP
C. LDAP
D. JTAPI
Answer: D

Cisco   642-165최신덤프   642-165덤프   642-165

NO.7 How do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in
the CSQ real-time report?
A. log out all agents
B. restart the browser-based real-time reporting client
C. select the phantom call from the list of waiting contacts and select clear contact from the tools menu
D. reset the real-time reports
Answer: C

Cisco인증   642-165   642-165   642-165시험문제   642-165

NO.8 which two features are added when upgrading from cisco unified CCX standars to enhanced?
A. agent routing
B. historical reporting
C. conditional routing
D. priority queuing
Answer: A, D

Cisco시험문제   642-165   642-165   642-165기출문제   642-165   642-165

NO.9 which three cisco unified contact center express application administration tasks may be performed by
a supervisor who does not adminstrative privilege?(choose three)
A. delete a resource group
B. remove a skill from a CSQ
C. enable autormatic work on a CSQ
D. modify the skill competence level of an agent
E. create a resource
F. delete a skill
Answer: B, C, D

Cisco   642-165 pdf   642-165시험문제   642-165

NO.10 in a cisco unified contact center experss deployment with cisco unified communications manager
express.which feature is able on the cisco agent desktop?
A. recording
B. monitoring
C. embedded browser
D. call-control buttons
Answer: C

Cisco시험문제   642-165최신덤프   642-165   642-165시험문제

NO.11 Which configurationg enables a cisco unified contact center express server to fail over to a secondary
cisco unified communications manager server when the primary server fails?
A. no special configuration is needed
B. configure LDAP with a secondary phone
C. configure a second cisco unified communications manager telephone user with an alternate range of
CTI ports
D. configure the telephone provide with a primary and secondary cisco unified communications manager
IP address
Answer: D

Cisco   642-165기출문제   642-165 dumps

NO.12 Which type of information is available from the cisco unified contact center express control center?
A. database repliccation status
B. systerm parameters configuration
C. date and time of most recent failure
D. cisco unified communications manager cluster status
Answer: C

Cisco   642-165   642-165   642-165

NO.13 Which step would you use to get information about the numbet of contacts currently in queue?
A. get contact info
B. get session info
C. get call contact info
D. get reporting statistics
Answer: D

Cisco자료   642-165 dumps   642-165   642-165   642-165최신덤프

NO.14 Which three tasks can an agent perform using email?
A. save the response as draft
B. send the response to supervisor
C. transfer the amail to another CSQ
D. transfer the email to another agent
E. delete the email
F. mark the email as junk
Answer: A, C, D

Cisco기출문제   642-165 pdf   642-165 pdf   642-165기출문제   642-165 dump   642-165

NO.15 Which three tasks can an agent perform on the cisco agent desktop?
A. chat with an SME
B. send an email to an SME
C. send enterprise data to an SME
D. transter a call to an SME
E. see the ACD state of an SME
Answer: A, C, D

Cisco   642-165   642-165자료   642-165

NO.16 A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Answer: D

Cisco시험문제   642-165   642-165   642-165

NO.17 What is the maximux number of concurrent emails an agent can have ?
A. 1 email
B. 2 emails
C. 5 email s
D. 10 emails
Answer: C

Cisco덤프   642-165   642-165   642-165최신덤프   642-165   642-165

NO.18 select a statement about the Call subflow step that is not ture
A. a subflow can access all vanables in the calling script
B. when the call subflow step exrcutes,you can transfer values of vanables from the calling flow to the
subflow
C. after the call subflow step exrcutes, you can transfer values of vanables from the subflow to the calling
flow
D. the same subflow can be invoked from different scripts
Answer: A

Cisco   642-165   642-165   642-165자격증

NO.19 with which product is cisco unified CCX integrated in order to allow an agent to chat with an SME using
CAD?
A. cisco unified presence
B. IP phone messenger
C. webex connect
D. microsoft office communicator
Answer: A

Cisco dumps   642-165   642-165 pdf   642-165   642-165

NO.20 If you have not configured the database subsystem,what is the status of the database subsystem on the
control center page of appadmin?
A. partial service
B. out of service
C. shutdown
D. not configured
Answer: B

Cisco   642-165   642-165 dump   642-165   642-165인증

ITexamdump의 HP2-T23덤프의 VCE테스트프로그램과 JN0-690덤프는 한방에 시험을 패스하도록 도와드립니다. ITexamdump 에서는 최신버전의 C_TADM51_70시험에 대비한 고품질 덤프와 HP2-B104시험 최신버전덤프를 제공해드립니다. 최고품질 EX0-101시험자료는 100% 간단하게 시험패스하도록 최선을 다하고 있습니다. IT인증시험패스는 이토록 간단합니다.

시험자료링크: http://www.itexamdump.com/642-165.html